These terms and conditions, authorization and consent for our products or services are signed in between: Patient, his representative/relative, any other decision maker, patient care facility or any individual who has expressed interest in our products or services here in Called as Client/Customer and www.Jeevanjyoti.in as facilitator of services and products mentioned on its website.
PLEASE READ TERMS AND CONDITIONS, MEDICAL EQUIPMENT ON RENT, AUTHORIZATION AND CONSENT, CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU
AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, MEDICAL EQUIPMENT ON RENT, AUTHORIZATION AND CONSENT SET OUT BELOW.
Medical equipment on rent:
Medical equipment given on rent are property of jeevanjyoti.in they are given on rent and not sold. No government taxes for the purpose of sale have been collected. Security deposit taken against the equipments is refundable after deducting the mentioned outstanding rent. In a case where the security amount becomes equal to the out standing rent; It will not amount to understanding that the equipments are now owned by the client/customer/lessee. It will become the responsibility of the client/customer/lessee to return the equipments and settle the account OR renew by paying a fresh security deposit.
A refundable security deposit is your property which remains in our possession until the return of article. It is not a payment made against that article. Also pl note that refundable security deposit does not includes any of the mandatory government liabilities.
However at a later stage should you decide to buy the same article, it will be mandatory to settle the rental account after which you my buy from us or open market.
In case the item is lost, you will inform www.jeevanjyoti.in about the same within 24 hours along with the copy of F.I.R.
We advice if you require the equipments for a longer term, you should buy them from the open market, pay the government taxes and return our equipments and settle the account.
Medical equipment rented by jeevanjyoti.in are not manufactured by jeevanjyoti.in. All the warranties /guarantees etc are of the respective manufacturers. By placing an order client/customer/lessee agrees not hold jeevanjyoti.in responsible for any losses or loss of life owing to malfunction or defect arising in any equipment. In such event we will try our best to rush the replacement but we do not guarantee the replacement. It will remain responsibility of client/customer/lessee to have alternative arrangement ready in advance.
Authorization and Consent
I here by authorize jeevanjyoti.in and whomsoever they may designate to administer the required services of Ayah, attendant, nurse physiotherapist etc as the case maybe to perform the procedures as assigned to them. And such additional therapies/intervention/procedures as are considered therapeutically or diagnostically necessary during the course of procedure/treatment. I also authorize Ayah, attendant, nurse physiotherapist etc to perform the procedures at my home or in any alternative medical setup as deemed appropriate by them. I hereby also grant permission and consent for the storing of my medical data in the format of secured electronic media records. Aggregate and thoroughly anonymized version of this data may be later shared with third parties.
I have been explained that during my time as a client of jeevanjyoti.in, I may be administered medication orally, intravenously, by IV infusions or by any other route as required. I have been adequately explained that the risk of any administering of the above could be minor/major/severe reaction with rare serious/fatal consequences.
I have also been explained that facilities better than those offered by jeevanjyoti.in may be available at other places to deal with emergencies arising out of these situations or arising out of the disease itself.
I do understand and appreciate that particular guarantee or assurance cannot be made as to the outcome of procedure or treatment that I may receive. I also certify that no guarantee or assurance has been made as to the result that may be obtained. I am fully aware that any treatment/procedure, including the ones that I have to undergo may have a risk of failure, and/or additionally a risk of limiting my functions, or of incapacitating me. I am also aware that, very rarely, other unforeseen risks or complications not discussed may occur.
I understand that the Ayah, attendant, nurse physiotherapist etc assigned to my care are not the employees of jeevanjyoti.in. They are freelancers who have been verified for their background qualification etc to perform the assigned job. Under no circumstances I will hold jeevanjyoti.in responsible for the misdeed or misconduct by any Ayah, attendant, nurse physiotherapist etc facilitated by them for my care.
Any non-patient care related works like personal work of other family members, fetching medicines, grocery etc from out side, kitchen work, moping, washing utensils etc. All of which constitute non-medical non patient work will not be given to them. Also I will not ask anything that is not discussed in treatment plan laid by co-coordinating/medical team OR that is not mention in their respective profiles below:
Attending to the comfort of women of all ages.
Attending to the comfort of mother with new born infant for post delivery recovery.
Helping mother with infant-related tasks.
Her primary charge is childcare and childcare assistance to a parent plus baby-sitting.
She may or may not be willing to do other light housework but their priorities will always be in the care of the children. She will report directly to the lady of the house.
His/her duties are classified as routine tasks involving no risk for the patient. Provide basic patient care under direction of nursing staff. Perform duties such as feed, bathe, dress, groom, or move patients, change the linens, diapers and dispose them. May transfer or transport patients. Will not administer medicine to patient but can only give medicine if given to give by the relative of the patient.
Their respective jobs as described in their 'job description' as a “qualified nurse”.
Their respective jobs as described in their 'job description' as a “qualified physiotherapist”.
Duty hours for ayah, nanny, attendant, nurse shall be 8am to 8pm shift, 8pm to 8am shift Or 24hrs for the required number of days.
I also undertake that I am not withholding any relevant information that my ayah, attendant, nurse, physiotherapist etc may need for the proper conduct of their respective duties. I have been given the opportunity to ask any questions that I wanted to ask and I have received answers to my satisfaction. I will not ask or request my ayah, attendant, nurse, physiotherapist etc to stay beyond their duty hours. In case owing to any circumstances, if my aide has to stay beyond his/her duty hours; I will be liable to pay by “per hour basis” for additional each hour @ 20% of the basic 12 hour duty rate.
In case of ayah, attendant an advance deposit amount of 3 shifts and for nurse an advance deposit amount of 7shifts is mandatory. In case services are used for lesser shift or terminated, the amount for the remaining shifts shall be refunded.
Services and products are subject to availability with us or our vendors. In case of non availability you may choose to
1. Accept a partial / full refund or take it as a credit in your jeevanjyoti account.
2. Refunds can be made to the same account only.
3. In case of price difference the amount can be refunded to you or can be issued as account credit.
Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).
Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the services or products you have ordered are sent from our facility to be reached or delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 3 above) or we have sent acknowledgement emails.
The contract will be formed at the place of dispatch of the products.
All orders that you place on this website will be subject to acceptance in accordance with above of terms and conditions.
You may contact us by email at firstname.lastname@example.org or phone us on: +919821822271 Telephone calls to and from jeevanjyoti.in may be recorded and monitored as part of our efforts to further improve service to our customers.
We may contact you for marketing purposes by email or telephone with relevant offers.
Our display of services /products on our website is an invitation and not an offer to sell those products to you.
An offer is made when you place the order for your products or services. However, we will not have made a contract with you until we accept your offer.
You can make payment by various options available, including Credit / Debit card, Net banking, PayPal, etc., Some of these options are limited to certain cities only.
Shipping inside India is free of cost. We use reputed couriers like Blue Dart, First Flight, DTDC etc to ship the products.
If your order has multiple products with different dispatch dates, we would have all the products shipped as one shipment, once all products in your order is ready. However, if you wish to receive some products earlier, please email us, We shall do the needful.
Couriers may call you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
These terms and conditions set out the basis on which you can use our website, call centre and stores to place orders for items and services from ‘Jeevan jyoti’ All payments would be made to Jeevan jyoti. By ordering/purchasing services or goods from www.jeevanjyoti.in you are deemed to have understood and accepted these terms.
HOW TO SEND RETURNS
Returns would not be accepted for, opened, broken, damaged or tempered products. However, we would accept returns In case of genuine fault from our side. At our discretion we may replace or exchange the product or offer a coupon, excluding the shipping cost. Additional charges if any would be applicable extra.
We do not accept returns for any product purchased during clearance sale/ discounts etc.
We do not accept any returns after 4 days of receiving the shipment.
All products should be returned in original condition with tags intact as attached. Presence of original tags is a must to accept returns.
Any complaint with regards to damage or stains or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
Refund on Returns:
We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
At any point of time the refunds will not exceed the actual value of the goods.
There is an admin/credit card commission cost of Rs 200 will be deducted for refunds. If refund is issued as a gift Coupon there is no charge applicable.
For orders placed using Bank Transfer payment method refunds would be issued only as Gift Coupons and in such cases there would not be any admin cost as mentioned above.
Shipping cost would be deducted for refund, since we offer free shipping all over.
Refunds upon Cancellation:
Please note, refunds made for cancelled orders are triggered directly from the payment gateways as these are never received by us. We can not guarantee number of days it may take for such refund to reach back it's source of origin. This money is not within our control and rather it is moving in-between your bankers/payment mode and the payment gateways. We will not be responsible for the delay of such refunds to reach its source of origin.
We respect your privacy and are committed to maintaining it. When you shop on this Website, you would be asked for some Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and password.
We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. We may collect this information even if you do not register with us. None of this data is of a personal nature and will help us improve the quality of our service.
How we use the information we collect:
Processing your orders Administering your account Improving the website's performance by analysing statistical data If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.We would not release your Personal Information to any company outside for mailing or marketing purposes. We use 'Cookies' to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer. `Cookies` cannot harm your computer and do not contain any personal or private information.
We do not hold any of your credit card information. This information is securely collected by our authorised payment gateways. With the industry's most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure. Once your information reaches our payment gateways it resides on a server that is heavily guarded both physically and electronically.
Except as may be specifically provided, we make no warranties, representations, statements or guarantees (whether express or implied) with respect to use of our website or any of the Products, services sold or rented by us.
We reserves the right to suspend and/or terminate your account from our website jeevanjyoti.in with or without any advance notification. Any amount in your account will be used for settling the outstanding payment if any.
We reserves the right, at its sole discretion, to change, modify, add or remove portions of this Agreement at any time without any prior written notice.. It is your responsibility to review this Agreement periodically for updates / changes. Your use of our website www.jeevanjyoti.in following the posting of changes will mean that the you accept and agrees to the revisions.
We accept all major credit cards / debit cards and through Paypal.
For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.
A shipping charge will or may be applied at checkout, unless stated in any promotional offer.
Estimates of shipping charges are an approximation of charges to you, and they are based on the anticipated amount to be paid to shippers. It is possible that the amount may vary based on the package weight, dimensions, destination etc. They are provided strictly for reference purposes.
SHIPPING & DELIVERY
We ship to any Indian address we do not ship or deliver to PO Boxes.
A shipping charge is applicable to every dispatch. Sometimes Shipping charges are fully or partially waived for shipping based on the promotions.
All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
We will try to deliver all orders received, however if you are not at home, in case of service a card will be left in case of a product the parcel will be delivered to a neighbor, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery at your cost.
If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is payable by you. This includes any shipping charge that was paid by us for receiving the parcel back.
In some cases, if you are not reachable unavailable at the given address for more than 4 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, custom clearances, transport problems, for delays caused by acts or omissions of your details or other regulatory agencies.
We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, post code and telephone number for the customer.
We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.
If, for any reason, you wish to do so you have the right to cancel any order you have placed. This should happen within 24 hours of placing an order.
You can email us on email@example.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services.
Products ordered in Clearance / discount / promotional sale cannot be canceled once an order is placed.
Once an order is canceled, you could opt to get full refund of the value of the transaction or opt to get a full redeemable gift coupon.
ORDER DELAY / CANCELLATIONS DUE TO DELAY
Our focus is to avoid returns and in order to learn the root cause we may ask for pictures to improve our quality in order to avoid any future possible errors. At the same time we want your experience with us to be positive and care free and so we have an Easy Return Policy.
All items can be returned.
Returns can be made from your local post office or courier company, should you need help or advice regarding this please email us at firstname.lastname@example.org Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received by our offices.
For any queries just email us at email@example.com
Refunds are processed within 10 working days of receipt of any returns & verification or termination of services / equipment rental. Refunds would be processed only if the product tags are intact and is in the same condition in which it was delivered to you. At no point of time, we would issue refunds or store credits more than the product value.
A refund can be issued by using the same means of payment as you used for the initial transaction.
At no point of time, we would issue refunds, more than the product value.
Free shipping to all destinations with in main land India:
All articles are shipped in 3 working days. Courier transit time: is 2-4 days depending on the location.
Disclaimer : There may be slight variation due to photography lighting effect or due to your monitor's light effect.
Any dispute is subject to Delhi jurisdiction.